PROTECTING YOUR PRIVACY IS IMPORTANT FOR US
When you visit our website and use electronic means to communicate with us, we always ensure we handle your personal data responsibly. We apply all the measures needed to protect any personal data you supply, and to ensure national and European data production regulations are respected. This data protection declaration is designed to inform you about how your personal data is handled.
Please find below our contact details:
WHAT DATA IS GATHERED, AND HOW IS IT GATHERED WHEN PEOPLE VISIT THIS WEBSITE?
We only gather the personal data you wish to provide us, or which we need to provide you the service. When you visit our website, our servers also automatically memorise information concerning the browser and operating system you are using, the website from which you are visiting us, the web pages you visit on our website and the access data. In addition, the Internet protocol address (IP address) allocated by your internet service provider is also stored for a period of seven days. This is done for security reasons such as being able to recognise attacks on our website. Other personal data is memorised if you provide it of your own free will. As a result, if you wish to receive information about our products, take part in surveys, purchase products or merely keep up-to-date on products you are interested in, you must supply your e-mail address, name, address, telephone number and any other data required.
When you visit our website and enter text in fields left open, such as spaces for leaving comments, our systems memorise the internet protocol address (IP address). We need this information for security reasons, to prevent misuse and for other prevention-related purposes.
We use technical and organisational safety measures to protect any data of yours which we handle against manipulation, loss and destruction, as well as to prevent unauthorised persons from accessing it. Our security measures are constantly improved to ensure they are at the technological cutting-edge.
Only authorised staff members can access your personal data. This may also include staff authorised by our service suppliers who process or access this data on our behalf. In this case, we stipulate what is called a “Data processing contract” with service suppliers.
WHAT DO WE USE YOUR PERSONAL DATA FOR?
We use your personal data for the technical administration of the website, for managing customers, for answering your customer service queries, for requests and surveys about products and for marketing purposes. We only do so inasmuch as is necessary, and on a case-by-case basis. We only use your personal data for the purposes for which you supplied it to us.
If you have given us your permission to handle your personal data, the data will also be used for the purposes described in the consent form, e.g. sending newsletters and dispatching products. Your permission can be withdrawn at any future moment in time.
As regards individual use, we wish to ensure our advertising materials, such as our newsletter, and your visit to our website are as user-friendly and customised as possible. Information generated automatically and supplied by you will help ensure the information we in turn provide you is tailor-made. This includes, amongst others, “technical data” (e.g. IP address, operating system and browser), date and time of the visit to our website and “data concerning your (purchasing) behaviour” (assistance records, order records, and any recipes and products you have viewed).
If you have subscribed to our newsletter, we automatically receive “technical information” which allows us, by way of example, to see how often the newsletter is opened, what content is clicked on and with what frequency (e.g. opening rate and click rate). Analysing this information also allows us to optimise our digital products, such as our newsletter, and to communicate with you in the most individual way possible. Our aim is to ensure you only receive content you are genuinely interested in.
TRANSMITTING YOUR DATA TO THIRD PARTIES AND PARTIES IN OTHER COUNTRIES
We do not supply your personal information to other companies that wish to use it for direct marketing unless you have given us permission to do so. In addition, we supply your personal data to the following organisations on a very limited basis:
Your personal data may accordingly be transferred to other countries if one of our service providers is based abroad. In this case, what is known as a “Data processing contract” is drafted with the service provider. This guarantees the same level of data protection and security as that in force in Europe. This is also guaranteed by the fact that the service provider is obliged to act solely under our instruction and to ensure it constantly adopts all the technical measures necessary to protect your personal data.
If the personal data is processed in a country outside the EU and the EEA, we ensure an appropriate standard of data protection by stipulating the standard contract established by the EU, or by an adequacy decision passed by the European Commission for the country concerned.
RIGHTS OF THE PERSONS CONCERNED
To follow is a list of your rights concerning your personal data:
The right to obtain information regarding the data, or its rectification and cancellation, the right to limit or oppose handling, and the right to the portability of the data.
You are also entitled to withdraw permission granted for the handling of your personal data at any future time.
To enforce these rights, please contact us using the contact details provided above: email@example.com
We also wish to draw your attention to the fact that, to withdraw permission, each of our newsletters offers the chance to unsubscribe from the service, and consequently withdraw consent given.
Unfortunately, it is not possible to provide information regarding your personal data over the telephone owing to the lack of clear identification.
You also have the right to make a complaint to a data protection control authority.
Cookies are small text files which are stored on your device. The Session Cookie we use for our website will be removed at the end of the browser session.
Personal data can accordingly be memorised in the cookies if you have given your consent, or if it is necessary for technical reasons, such as providing protected access.
WEB ANALYSIS USING GOOGLE ANALYTICS
This website uses Google Analytics, a web data analysis service offered by Google Inc. (“Google”). Google Analytics uses what are known as “Cookies”, namely text files which are memorised on your computer and make it possible to analyse how you use the website. The information generated by the cookie about your usage of the website is generally transmitted and stored on a Google server in the United States. If you enable IP anonymisation on this website, your IP address will be abbreviated by Google beforehand in member States of the European Union, or in other states of the European Economic Area agreement.
In exceptional circumstances, the complete IP address is transferred to a Google server in the United States and subsequently abbreviated. Google will use this information to analyse how you use this site on behalf of the website operator, as well as to compile reports on website activity, and provide services linked to use of this website and Internet. The IP address sent by your browser to Google Analytics will not be linked to other Google data. You can prevent cookies from being memorised by using the appropriate setting on your browser software; we would, however, inform you that in this case it will not be possible to use the functions of this website in full. You can also prevent Google from gathering data generated by the cookie and linked to how you use the website (including your IP address), and accordingly prevent Google from processing this data, by downloading and installing the browser plugin available at this link (http://tools.google.com/dlpage/gaoptout?hl=de).
As regards how analysis instruments are used with complete IP addresses, we wish to stress that this website uses Google Analytics with the extension "_anonymizeIp ()". As a result, the IP addresses are only processed in abbreviated form, in order to rule out the possibility of a direct personal reference.
Further information about how Google uses your data can be found on the following links: http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.html.
Our website prevalently uses references (links) to the external social network Facebook. The links are identified with the Facebook log on our website. We do not use Facebook’s “social plugins: When you click on these symbols, you will be taken straight to the Facebook Internet pages. This website is managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, (Facebook).
Our website uses references (links) to the Twitter microblogging service. We do no use Twitter “social plugins”. The links are identified with the Twitter logo on our website, in the form of a blue “Twitter bird”. When you click on these symbols, you will be taken straight to the Twitter Internet pages. This website is managed by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, (Twitter).
Our website uses the plugins for the YouTube website managed by Google. The manager of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our websites containing a YouTube plugin, a link to YouTube servers is generated. In this way, the YouTube server is informed which of our websites you have visited.
If you are connected to YouTube, you allow YouTube to link your navigating habits directly to your profile. You can prevent it from doing so by logging out of your YouTube account.
More information about user data management can be found in the data protection statement of YouTube at this link: https://www.google.de/intl/de/policies/privacy.
Our website uses references (links) to the Instagram service. We do no use Instagram “social plugins”. When you click on these symbols, you will be taken straight to the Instagram Internet pages. This website is managed by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.
Our website uses references (links) to the LinkedIn service. We do no use LinkedIn “social plugins”. When you click on these symbols, you will be taken straight to the LinkedIn Internet pages. This website is managed by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
On our website, we use Google Maps (API) produced by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for interactive viewing of maps (terrestrial) to represent geographic information visually. This service makes it possible to show our position, so you can reach us easily.
When you visit one of the subpages into which a Google Map has been incorporated, the information about how you use our website (e.g. your IP address) is transferred and archived on the Google server in the United States. This occurs when Google provides a user account you are logged into, as well as when there is no user account. When you are connected to Google, your data is directly linked to your account. If you do not want Google to link you with your profile, you must first log out before activating the button. Google memorises your data (even for users who are not logged in) as usage profiles and assesses them. According to art. 6, paragraph 1, letter f of the GDPR, this assessment is made based on Google’s legitimate interest in inserting customised advertising, market surveys and/or designing its website according to requirement. You are entitled to object to the formation of these profiles.
Google LLC is based in the United States and holds “EU-US Privacy Shield” certification. This data protection Agreement guarantees that the level of data protection complies with that in force in the EU.
You can check Google’s terms of service at the following link: http://www.google.de/intl/de/policies/terms/regional.html and the additional Terms of Service of Google Maps at the link https://www.google.com/intl/de_US/help/terms_maps.html
HOW LONG DO WE STORE YOUR DATA?
We store the personal data transmitted to us through our website in our databanks. It is archived for the amount of time deemed necessary and for the purpose for which you transmitted your data, or to comply with legal requirements (such as the data storage obligations required by law). This means, by way of example, that the data is stored until we have answered your question or concluded a prize competition. If you have given your permission for your personal data to be stored for marketing purposes, this means your data will be kept for the duration of the marketing campaign, or until you have revoked your permission. You can withdraw your permission to receive advertising at any time with effect for the future.
LINKS TO OTHER WEBSITES
Our website contains links to other websites. We have no bearing on the content and configuration of third-party websites. Our data protection statement does not apply to these websites.
Updated May 2018